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1. Money-back guarantee
Optcatch Pro is sold through Freemius, our reseller and merchant of record, and refunds follow the refund policy set for Optcatch Pro in Freemius. The checkout shows that policy, including the refund period, before you pay, and it also appears on your Freemius receipt. It applies the same way to monthly, annual and lifetime licences, counted from the purchase date.
Please tell us what did not work: it helps us fix the problem where we can, and it helps us improve Optcatch.
If you switch to a different billing cycle (for example from monthly to lifetime), the same policy applies to the amount charged for the switch, counted from that date.
2. Renewals
Monthly and annual licences renew automatically until you cancel; lifetime licences are paid once and never renew (see our Terms of Service). If a renewal was charged and you no longer want the licence, contact us promptly; renewal payments are refunded under the same refund policy shown at checkout, counted from the renewal date. To avoid the charge altogether, cancel auto-renewal before the renewal date in the Freemius customer portal or by email.
3. How to request a refund
Email support@optcatch.com, ideally from the email address you used for the purchase, or request it in the Freemius customer portal. By email, please include:
- the email address used for the order;
- your order number, invoice number or licence key (you find them in your purchase receipt or the Freemius customer portal);
- optionally, the reason for the refund.
We confirm your request by email, normally within a few business days.
4. What happens after a refund
- Processed through Freemius. Optcatch Pro is sold through Freemius, our reseller and merchant of record, so refunds are issued by Freemius to your original payment method. The amount includes any VAT or sales tax you paid.
- Timing. Once issued, the refund usually reaches your account within a few business days to a couple of weeks, depending on your bank or payment provider.
- Licence deactivated. After a refund, the licence and its subscription are cancelled and the licence key is deactivated. Pro updates and support stop, and Pro features that need an active licence stop working on your sites.
- Your data stays. Your contacts, consent records and campaigns are stored on your own WordPress site and are not deleted. You can keep using the free Optcatch plugin.
5. EU right of withdrawal
If you are a consumer in the European Union, you generally have a right to withdraw from an online purchase within 14 days without giving a reason (Directive 2011/83/EU; in Italy, Articles 52 and following of the Consumer Code).
For digital content supplied immediately, such as a licence key and a download, this right can end once the supply has started, but only if, before the purchase, you expressly agreed to immediate supply and acknowledged that you would lose your right of withdrawal (Article 16(m) of the Directive; Article 59(1)(o) of the Italian Consumer Code). We rely on this only where your agreement and acknowledgement were asked for and recorded at checkout.
Either way, our voluntary money-back guarantee in section 1 applies in addition to your statutory rights and does not reduce them. To withdraw, send us a clear statement by email to support@optcatch.com, for example: “I withdraw from my purchase of Optcatch Pro, order number …, placed on …”. We then refund you through Freemius without undue delay and in any case within 14 days of receiving your statement.
6. Exceptions
We may refuse a refund under the money-back guarantee, to the extent allowed by law, if:
- the request is made after the period above;
- there are clear signs of abuse, such as repeatedly buying and refunding licences, or using the licence in breach of our acceptable use rules.
These exceptions never limit your statutory rights.
7. Chargebacks
Please contact us before opening a dispute or chargeback with your bank. We can usually solve the problem or refund you faster. If a chargeback is opened, Freemius handles it and the licence may be suspended while it is open.
8. Your statutory rights
This policy does not affect your mandatory rights under consumer law, including the legal guarantee of conformity for digital content. If Optcatch Pro does not work as described, contact us and we will fix the problem or, where the law provides, reduce the price or refund you, even after the money-back period.
9. Contact
Optcatch, Via Attio Labeone 16, 00175 Rome, Italy. Email: support@optcatch.com.
See also our Terms of Service and Privacy Policy.